At Best Source Trading PTY, we take pride in ensuring that all our products — including premium green coffee beans and sunflower oil seeds — are shipped efficiently, securely, and on time. Our goal is to deliver your order in excellent condition while maintaining full transparency throughout the shipping process.
1. Order Processing
- Orders are processed once full payment and order confirmation are received.
- Standard processing time is 3–7 business days, depending on stock availability and packaging requirements.
- Bulk or custom orders may require additional lead time; we will inform you in advance.
2. Packaging
- Coffee beans are shipped in GrainPro and jute bags to preserve freshness and prevent moisture damage.
- Sunflower oil seeds are packed in high-grade export sacks or bulk containers to ensure safe transit.
- Each shipment includes labeling and documentation that complies with international trade and customs standards.
3. Shipping Methods
- We partner with trusted freight forwarders, courier services, and logistics providers to guarantee safe and timely delivery.
- Depending on your order size and destination, shipping is arranged by air freight, sea freight, or road transport.
- Tracking details and shipping documentation (such as Bill of Lading or Airway Bill) are provided once your order leaves our facility.
4. Delivery Times
- Domestic Deliveries (within South Africa): 3–5 business days after dispatch.
- International Deliveries: 10–25 business days depending on destination, shipping mode, and customs clearance.
- Delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, weather, or port congestion).
5. Customs and Duties
- International buyers are responsible for any customs fees, import duties, or local taxes imposed by their country.
- We provide all necessary export documentation to facilitate a smooth customs process.
6. Damaged or Lost Shipments
- If your shipment arrives damaged or is lost in transit, please contact us immediately at sales@bestsourcetrading.co.za within 7 days of delivery.
- We will coordinate with our shipping partners to investigate and resolve the issue as quickly as possible.
7. Shipping Insurance
- We recommend shipping insurance for large or high-value orders. Insurance can be arranged upon request to ensure full protection against transit risks.
8. Contact Us
For shipping inquiries, order tracking, or assistance, please contact:
Best Source Trading PTY
Corner of Ayrshire Avenue & Hereford Street
Edenvale, Gauteng, South Africa
📞 +27 71 934 5262
📧 sales@bestsourcetrading.co.za
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